In cases where a deal has fell through or the file was opened in error, a refund request can be submitted to Do Process to get a credit for the file that is no longer needed.
To request the refund please contact Do Process customer service by email at firstname.lastname@example.org and provide the following information.
- Your file number for the matter.
- The order number for the matter.
- A reason for the refund request - Example; The deal fell through or the file was opened in error.
If you do not have the order number for the file you can locate it in the "Find" menu, The order number will be included in the search results.
You can also delete files in this same window by right clicking on them. (They can be restored by enabling "Show deleted files" and right clicking on them again)