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How does the Submit a Request work?

You must be signed in as an end-user to submit and track your support requests.

Submitting a support request

  1. Click Submit a request at the top of the page.
  2. Enter a subject and description of the problem. As you enter a subject, a list of suggested articles in the knowledge base appears. If any of these artilces answers your question, you can click one of the articles instead of submitting the request.
  3. Add any attachments. The file size limit is 20 MB.
  4. Click Submit.

Tracking your support requests

You can use the Help Center to track your support requests.

  1. Click your profile icon on the upper-right side of any page, and then click My activities.

By default, the page displays all requests that are open. An open request is a ticket that's been assigned to an agent who is working to resolve it.

  1. To see details about a request, click the request title.
  2. To see a filtered view of all requests, including pending requests, enter a search term in the Filter Requests box or select a request status from the Status

 

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